Help Center

Centro Assistenza

Why hasn't my Bonus arrived?

If you have correctly inserted a promo code during the registration process or in the following 48 hours, you’ll receive the bonus once you make your first payment.

Remember you need to make your first payment within 30 days from the end of the registration in order to receive the bonus. After this time the promo code won't be valid anymore.

If you have invited someone to join Satispay and they’ve correctly entered your promo code during the registration phase, you’ll receive the bonus once your contact has make the first payment.

If the person you’ve invited forgets to enter your promo code at the end of registration, they will still have 48 hours to add it by clicking on Profile > Settings > Signup promo code.

To get the Bonus, the first payment has to be made within 30 days following the entry of the promo code.

Remember that the Bonus amount depends on the day the person you’ve invited entered your promo code in the app.

You can check the status of their registration and the full list of the contacts invited to join directly in the Invite section of the App. If a contact hasn’t entered the code correctly during registration, it won’t appear in the list. 

You can find more information in the Promotions area of our website.

*Transactions between private individuals, Gifts sending, and money transfers to Savings are not eligible for Bonus payouts.