Why does Satispay ask me for additional documents/information?

As a financial intermediary, we are required to comply with laws and regulations governing this type of service. As part of that process, we may request additional information or documents from our users.

Your bank account ownership, your identity or the origin of your funds are some of the information we are required to verify. Our users deserve high standards of service security, ensuring that transactions are initiated by the user in whose name the Satispay account is held. This also protects our users and their funds from fraud or other illegal activities.

Don't worry if you receive one of these requests or if none of your friends have been asked for the same documentation; these are simply routine checks we must perform in order to provide the service safely. We also assure you that any data provided by users to Satispay will be treated in full compliance with privacy and anti-money laundering regulations.

Should you receive a request for documents/information from us and have any doubts on the matter, please do not hesitate to contact us: our Customer Service will be happy to assist you!