Help Center

Centro Assistenza

Shopping online

Just like physical stores, you can use Satispay in many e-commerce businesses, joining the community every day. You can see the full list at this link, and start paying Smart online too!

Why use Satispay for your online payments?

Satispay gives you the smartest online payment experience ever! You can choose from thousands of e-commerce stores of all types and pay in just a few taps. Here are some reasons why you should choose to pay with Satispay:

  • Forget entering credit card numbers or authentication codes. You can securely confirm your payment with a tap from your Satispay app!
  • Check the status of your payments in real time within your Satispay app;
  • Need help? Our dedicated Support Team is always available if you have any problems with your purchase.

I have a problem with an online purchase, what should I do? 

1 - First of all, it is necessary to contact the support of the merchant. Remember to always attach the receipt of the payment made with Satispay to your request. You can find the receipt in the app in the Profile section: click on the single transaction and download the document in pdf format.

2 - If you don't receive an answer from the merchant within 10 days, please contact Satispay from the Support Center in the app or by writing to describe the problem and share with us a proof of the conversation you had with the support of the merchant.

3 - We will provide you with a form to fill out, so that you can tell us as many details as possible about the issue you encountered.

4 - Our Customer Care will analyse the request by activating the Satispay Online Payment Assistance and will help you solve it as soon as possible.